Frequently Asked Questions
Everything you need to know about Guestwise. Can't find what you're looking for? Book a demo and we'll walk you through it.
About Guestwise
Guestwise is a guest experience and automation platform for short-term rental hosts and property managers. It helps automate guest communication, streamline operations, manage smart devices, and deliver more consistent guest experiences across Airbnb, Vrbo, and direct bookings.
Guestwise is built for Airbnb and Vrbo hosts, co-hosts, and property managers managing anywhere from one property to large, multi-property portfolios. It's powerful enough to scale, yet simple enough to use day-to-day.
No. Guestwise complements your property management system (PMS). It connects to your existing PMS to enhance guest communication, operations, and smart device automation—without replacing your booking or channel management tools.
Guestwise integrates with leading PMS platforms that support Airbnb, Vrbo, and direct bookings. Reservation data syncs automatically to trigger messaging, tasks, and device automations.
Communication & Messaging
The Unified Inbox brings all guest communication—automated messages and live conversations—into one organized view per guest. This helps teams respond faster, avoid duplicate replies, and keep full conversation context.
Guestwise lets you use a dedicated phone number assigned only to your business. Guests receive all calls and texts from the same number throughout their stay, creating a consistent and professional communication experience.
Yes. Guestwise allows you to automate booking confirmations, pre-arrival instructions, check-in details, checkout messages, and more—while keeping communication personalized and on-brand.
Yes. Guestwise includes GuestGuides—branded, app-free digital guidebooks that provide guests with check-in instructions, house rules, Wi-Fi details, local recommendations, and more.
Smart Devices & Operations
Guestwise integrates with hundreds of smart devices including smart locks, thermostats, noise monitoring devices, and safety sensors. Device support varies by manufacturer and model.
Yes. Guestwise centralizes smart device management across all connected properties, allowing you to automate access codes, climate controls, and alerts based on reservation activity.
Yes. Guestwise allows you to offer upsells such as early check-in, late checkout, and other optional services—helping increase revenue per stay while improving guest convenience.
Getting Started
Most hosts can connect their PMS, set up messaging, and launch their guest experience within an hour. Larger portfolios may take longer depending on configuration and integrations.
Yes. Guestwise is built to simplify hosting at any scale, making it easy to manage guest communication, automate workflows, and increase efficiency as your portfolio grows.
Yes. Guestwise offers a free trial so you can explore features and see how it fits your workflow before upgrading.
You can start a free trial or book a demo with our team to see Guestwise in action.
Pricing & Security
Guestwise uses simple, transparent per-property pricing. There are no long-term contracts or hidden fees. Volume discounts are available for larger portfolios.
Yes. Guestwise uses secure integrations, access controls, and industry-standard data protection practices to keep your guest and property information safe.
No. Guestwise is completely app-free for guests. All information is accessible through a mobile-friendly web experience.
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